Shipping Policy

All of our orders are processed and dispatched from our fulfilment centre in Leicester, UK. We have a dedicated fulfilment department, who are committed to getting the items fulfilled as quickly and as securely as possible.

We aim to get all orders placed before 3pm dispatched the same day (Monday-Friday)


Delivery Options

All of our shipping options are based on weight and product types. The appropriate shipping options will automatically be available at the checkout, based on the items within the order. Packaging weight is calculated at 10% of the total product weight, which will already be included with your items.

Please note that the delivery duration is calculated from the point of dispatch, rather than when the order was placed.

The listed durations are estimates only and the couriers cannot always guarantee delivery within these times. Carriers may be subject to delays on rare occasions, and we will not be able to refund postage costs in these cases.

Royal Mail 24/48 is a delivery confirmation service only, so tracking will only update once the parcel has been delivered. However, for the 24/48 Tracked services, full tracking will be available.

Please note, we cannot take responsibility for parcels that go missing under the Royal Mail Standard (untracked) service. No replacements or refunds will be provided in these cases.

*We cannot be held liable for lost shipments under the untracked international service. Refunds or replacements will not be provided in these circumstances.

If, for any reason, the service selected is not suitable for your product(s), we may use an alternative option.

If it is the case that you have multiple items with varying dimensions in an order, especially for large items, then we may have to provide a custom shipping quote based on the order. This is regardless of what is charged at the checkout.

For orders that require a pallet, please send the order manually to us via email, so we can select the correct pallet size and service for your order.

Cut off time and delivery duration vary for pallets.


Insurance, Loss and Damage:

We do not take responsibility for parcels that are lost or damaged in transit. However, each fulfilled product can be insured up to the value of £1000. Shipping insurance can add some extra piece of mind when it comes to high value items. See price list for insurance costs.

Once the parcel has been passed to the shipping company, we do not have control over the delivery. In the unlikely event of any delivery issues, please get in touch with us as soon as possible, as we will not be notified until the situation is brought to our attention. We will liaise with the courier company to find the quickest and most effective outcome.

We will choose the most appropriate packaging for each product, based on its size and weight. We also have a fragile option, for products that require additional packaging and protective materials.

Paying for the fragile option does not mean that the product is automatically insured, as we are still not liable for the items that are in transit. See price list for fragile pricing.



All of the courier companies we use have certain restricted items. It is your responsibility to check which products fall under these restrictions. This may affect the insurance and claims process with these companies. We cannot be held responsible for any delivery issues which result from sending restricted products.

Please refer to the following links to view the restricted products for relevant couriers:

We do not conduct business with or send shipments to countries with a restricted or sanctioned status. If your chosen destination does not appear in any of our shipping options, this means that we do not supply goods to this country.

Additional Details

Once the order has been processed for dispatch, you will receive an email notification and the tracking will update on your account. If you are on our automated platform, the order will be automatically marked as dispatched on your website and the tracking will be updated. Your customer will also receive an email from your platform to inform them that the order has been dispatched.

It is your responsibility to check the full delivery address before placing the order. Shipping labels may be printed in bulk, so we are unable to check each address for errors.

We do not currently provide international shipping for fulfilled products. However, we can provide shipping rates on an order by order basis. So if you need a quote for any of your orders, then please contact us.

We do not currently provide branded packaging or customized packaging slips, but this will be available soon.

Currently, we do not place any packing slips inside the order. All products will go out in standard unbranded, yet professional packaging.